Statuses
Conversions and payouts complete in the background. Poll their status with Get a conversion and Get a payout until they reach a final state.
Conversion statuses
Check with Get a conversion. Final states: completed and failed.
Status
Meaning
processing
Accepted. The amount has been debited from your
fromCurrency balance and the conversion is under way.pending
Accepted and waiting to be processed.
completed
Done.
convertedAmount is in your toCurrency balance and actualCompletionTime is set.refund_pending
The conversion couldn't be completed and the debited amount is being refunded.
failed
The conversion didn't complete. The debited amount is returned to your
fromCurrency balance.expired
The conversion expired before it could be completed.
Payout statuses
Check with Get a payout, by payout ID or your customerReference. Final states: successful and failed.
Status
Meaning
queued
Accepted and waiting to be processed. Most API payouts start here.
pending
In progress: being reviewed by Bluebulb or sent to the payment provider and awaiting confirmation. NGN payouts start here.
successful
Paid to the beneficiary.
failed
The payout didn't complete. When the funds have been returned to your balance,
refundStatus is refunded.A payout can stay pending for a while — how long depends on the currency, the payout type and any review it needs.
Cross-currency payout intent Rolling out
A conversion created by a cross-currency payout also carries payoutIntent.status:
Status
Meaning
pending
Waiting for the conversion to complete.
created
The payout has been created — follow it using
payoutIntent.payoutId.failed
The payout couldn't be created;
payoutIntent.failureReason says why. The converted funds are in your destination-currency balance (or refunded to your source balance if the conversion itself failed).Sub-wallet statuses Rolling out
Only active sub-wallets credit payments to your balance.
Status
Meaning
pending
The banking partner is still opening the account. Check it with Refresh a sub-wallet's status.
active
Open. Completed payments into it are credited to your NGN balance.
inactive
The banking partner reports the account as inactive.
deactivated
You deactivated it. Payments sent to it aren't credited. Undo with Reactivate a sub-wallet.
